ORDERS, PRICES AND SHIPPING

  • Orders are placed through the store’s web page by putting the chosen products in the cart and confirming the purchase.
  • The effective price of the product is the price visible during checkout.
  • The prices visible by the products do not contain the shipping cost. The order is considered as paid when the payment is processed by the store’s bank or PayPal account.
  • The paid order is shipped up between 5 to 7 working days after receiving of the payment, depending on the weather conditions.
  • The shipping costs are automatically calculated on the cart page once you add your address. We ship with CORREOS de España and a tracking number will be provided.
  • The shipping costs and taxes are covered by the costumer. Please note that some countries may impose customs duties and/or handling fees. Unfortunately Feliz y Punto has no control over these costs and can not provide information about them. The person that will receive the package will assume all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
    Likewise, we are not responsible for international shipping delays, such as customs delays.

COMPLAINTS AND RETURNS

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please mail to: hola@felizypunto.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 How to return an item

  1. Send an email to: hola@felizypunto.com
  2. To return your product, you should mail your product to:

Feliz y Punto
David Román Ruiz
Passatge de la Pau, 8
17852 Serinyà, Spain

 

We will refund the cost of returned items once we receive the products in their facilities. Refunds will normally be processed within seven (7) days of receipt of the returned goods. The costumer is responsible for paying for the shipping costs for returning of items. Shipping costs are non-refundable.

Please ensure a correct packaging for transportation without damage.